Browsing All posts tagged under »service«

The importance of communication from the top

February 16, 2017

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Every now and then you see the story of a CEO who has taken time out to reply to a member of the public appear in the press. Usually, these are oddities and cute stories. Take the case of the 7-year-old who has just had a reply to her job application from the CEO of Google […]

The Chief Marketing & People Officer part 2

February 16, 2011

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THE NEW ORGANISATIONAL THINKING So, I finished the first post with some thoughts about how ‘control is no longer ours’, and it really isn’t. If anything that’s been underlined by a book I am reading at the moment by Josh Bernoff and Ted Schadler entitled Empowered. The opening chapters describe neatly how an open and […]

Time for a train company not run by railway people?

December 22, 2010

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Perhaps it is time for us to stop employing railwaymen and women. After all, the experience on the railways today is pretty broken the second anything untoward happens – they appear totally inflexible and unhelpful. The secret has got to be in the people they are employing and the freedom they give people to do […]