Browsing All posts tagged under »service«

The importance of communication from the top

February 16, 2017


Every now and then you see the story of a CEO who has taken time out to reply to a member of the public appear in the press. Usually, these are oddities and cute stories. Take the case of the 7-year-old who has just had a reply to her job application from the CEO of Google […]

The Chief Marketing & People Officer part 2

February 16, 2011


THE NEW ORGANISATIONAL THINKING So, I finished the first post with some thoughts about how ‘control is no longer ours’, and it really isn’t. If anything that’s been underlined by a book I am reading at the moment by Josh Bernoff and Ted Schadler entitled Empowered. The opening chapters describe neatly how an open and […]

Time for a train company not run by railway people?

December 22, 2010


Perhaps it is time for us to stop employing railwaymen and women. After all, the experience on the railways today is pretty broken the second anything untoward happens – they appear totally inflexible and unhelpful. The secret has got to be in the people they are employing and the freedom they give people to do […]